Refund & Cancellation Policy

1. Overview

TraccoAI is a subscription service billed monthly (currently Solo at USD 19/month and Pro at USD 49/month). This policy should be read together with our Terms of Service. Your statutory rights under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its Executive Regulation are not affected by this policy.

2. Merchant of Record

Payments for TraccoAI are processed by Dodo Payments, which acts as the Merchant of Record (the seller of record) for the transaction. This means Dodo Payments handles billing, invoicing, and the collection of any applicable taxes, and refunds are issued through Dodo Payments back to your original payment method. We will authorise an eligible refund and instruct Dodo Payments to process it.

3. Cancelling your subscription

You can cancel at any time from your account billing settings (the customer portal) or by emailing support@traccoai.com. When you cancel:

• your subscription will not renew for the next billing period;
• you keep access to your paid plan until the end of the period you have already paid for; and
• you will not be charged again unless you resubscribe.

4. Refunds

Because there is no free trial, we offer a goodwill refund window so you can try the Service with confidence:

• 14-day first-purchase refund. If you are not satisfied, you may request a full refund of your first subscription payment within 14 days of that initial charge.
• Renewal charges. Renewal payments are generally non-refundable, as you can cancel before any renewal to avoid being charged. If a renewal charge was clearly made in error, contact us and we will review it.
• Billing errors. If you are charged incorrectly (for example, a duplicate charge), we will refund the incorrect amount.

Refunds are returned to your original payment method through Dodo Payments. The time for the funds to appear depends on your bank or card issuer.

5. When refunds may not be available

We may decline a refund where, for example:

• the 14-day first-purchase window has passed and the charge is not an error; or
• we reasonably determine the request is abusive or the account has breached our Terms of Service or Acceptable Use Policy.

Nothing in this section limits any non-excludable refund or remedy you are entitled to under UAE consumer protection law.

6. How to request a refund

Email support@traccoai.com from the email address associated with your account, with the date of the charge and the reason for your request. We aim to acknowledge refund requests within a few business days.

7. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. The “Last updated” date above reflects the current version.